Privacy Policy
High Vision Renovations values your privacy and is dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or engage with our luxury renovation services. By using our website, you consent to the practices described in this policy.
Information We Collect
We collect information to provide you with exceptional service and enhance your experience with High Vision Renovations. The types of information we gather include personal details you provide directly, such as your name, email address, phone number, and property address when you submit an enquiry or request a consultation. We also collect project-specific information including your renovation requirements, budget preferences, and design inspirations to better understand your vision.
Additionally, we automatically collect certain technical information when you visit our website. This includes your IP address, browser type, device information, pages visited, and time spent on our site. We use cookies and similar tracking technologies to improve website functionality and provide you with a personalised experience.
How We Use Your Information
Your information enables us to deliver the premium service you expect from Melbourne's leading luxury renovation specialists. We use your personal data to respond to your enquiries, schedule consultations, and provide detailed project proposals tailored to your specific requirements. We also use this information to communicate important updates about your renovation project, share relevant design inspiration, and keep you informed about our latest luxury offerings.
We analyse website usage data to improve our online experience, ensuring our content meets your needs and expectations. This helps us showcase our portfolio effectively and provide you with the most relevant information about our bespoke renovation services.
Information Sharing and Disclosure
High Vision Renovations respects your privacy and does not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as our professional design partners, premium material suppliers, or specialist tradespeople involved in your project. These parties are contractually obligated to maintain the confidentiality of your information and use it solely for the purposes we specify.
We may also disclose your information when required by law, to protect our rights, or to ensure the safety and security of our clients, employees, and business operations.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission, and we maintain strict access controls to ensure only authorised personnel can access your information. While we strive to protect your data using industry-standard practices, please understand that no method of electronic transmission or storage is completely secure.
Your Privacy Rights
You have the right to access, update, or correct any personal information we hold about you. You may request a copy of your data or ask us to update inaccurate information at any time. If you wish to have your personal information deleted from our systems, you may submit a deletion request, and we will comply unless we are legally required to retain certain information.
You can also opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly. Please note that even if you opt out of marketing messages, we may still send you important service-related communications about your renovation project.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and provide personalised content. These small text files help us remember your preferences, analyse site traffic, and improve website functionality. You can control cookie settings through your browser preferences, though disabling cookies may limit certain features of our website.
We use analytics tools to understand how visitors interact with our website, helping us continually improve our online presence and better showcase our luxury renovation portfolio.
Third-Party Links
Our website may contain links to third-party websites, such as our premium suppliers or design partners. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete that information.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting a prominent notice on our website and updating the effective date at the bottom of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.